Tickets

Panels, questions, transcripts, claims, and AI support.

Single- and multi-panel ticket systems with modal questions, transcripts, claim tracking, access control, and optional AI replies.

Configuration#

Panels
Create single or multi panels; each has its own category, transcripts channel, and open button.
Questions
Up to five modal questions asked before a ticket opens.
Access & mentions
Choose which roles see tickets and which get pinged on open.
Automation
Inactivity timeout flags stale tickets; cooldowns stop spam-opening.
AI support
Optional AI first-response inside tickets.

Drop these into this module's message editors. They are replaced when the bot sends the message, and clickable in the dashboard.

Ticket messages (welcome & close)

{author.mention} / {author.name} / {author.display_name}The member who opened the ticket.
{author.id} · {author.avatar}Their ID and avatar.
{author.created_at.relative} / {author.joined_at.relative}Account and server join dates.
{ticket.id} · {reason}Ticket ID and close reason.
{time.relative} / {time.absolute}The current time.

Linked Roblox account

{roblox_user} / {roblox_display_name}Linked Roblox username and display name.
{roblox_user_id}Their Roblox user ID.
{roblox_profile_url}Link to their Roblox profile.
{roblox_avatar_url}Their Roblox avatar image.
{roblox_account_age} / {roblox_account_age_days}How old the Roblox account is.
{roblox_created_relative} / {roblox_created_absolute}When the Roblox account was made.
{required.group} / {required.roles}Roblox group / role requirements (giveaways).

Server